![]() ![]() Note: Students not located in Hong Kong having connectivity issues should consider applying for CityU's VPN service. The following articles are on the Student Support section of the "Respondus Technical Support" website.īlank screen during a LockDown Browser SessionĠx-AWS-xxx Unable to connect to Respondus Server (AWS) Mac OS: click the X button from the top left corner, then click Quit ![]() Windows: click the X button from the top right corner, then click Yes After Submit Quiz, you can close the LockDown Browser.Once you finish the quiz, please remember to click the Submit Quiz button to complete the quiz.Īll questions are answered (ticked) except "Question 4" (circled ?), so the student should answer Question 4 before "Submit Quiz".Click on the Take the Quiz button to start the quiz.Go to the course, click on Quiz from the course navigation, and then click on the quiz title.Please Sign In using your CityU EID and password. The LockDown Browser would automatically visit the CityU Canvas login screen.Mac OS: click the Close Applications button Please allow it to close those applications. Once you open the Respondus LockDown Browser, you might be asked to close a few applications.Click on the LaunchPad icon from the Dock, and the LockDown Browser icon will be shown.Īttempting a quiz with Respondus LockDown Browser.After "Installation" and "Configuration", the message "The installation was successful." would appear on the screen.Click on the Install button to process.On the "Destination Select" part, select the "Install for all users of this computer" option and then Continue.On the "Introduction" and "Licence" parts, click the Continue button.Once you click on the installation file, please Allow the installation.Installing LockDown Browser on your personal Mac computer The LockDown Browser icon will appear on your desktop and under the "Respondus" folder on the program menu.After successful installation, click the Finish button on the "InstallShield Wizard Complete" screen.On the "License Agreement" screen, select the I accept the terms of the license agreement option, then click the Next button.Choose Setup Language: English (United States).Once you click on the installation file, please click Yes to allow the installation.Please download the LockDown browser installation file from the below webpage. Installing LockDown Browser on your personal Windows computer (Canvas)" under the "Departmental Software" section on the Work Desk page which the shortcut icon is also located on the desktop screen. If you cannot locate the LockDown Browser icon on the desktop screen, install it after clicking " Respondus Lockdown Browser. Once you are logged into Windows 10 using your CityU EID and password, please click on the LockDown Browser icon from the desktop screen.Please boot into Windows 10 as the option when starting up the student LAN computer. ![]()
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